This study examined nursing home (NH) providers’ experiences as they implemented Preferences of Activity and Leisure (PAL) Cards, an innovative communication tool, during the COVID-19 pandemic. The project provided the 11 participating NHs with training and monthly coaching calls as they created PAL Cards for a subset of residents. Researchers recorded, transcribed, and coded the coaching calls and identified three themes related to COVID-19 burden: Structural Changes, Resident Burden, and Provider Burnout. Providers reported that PAL Cards helped staff to learn about and honor resident preferences during the pandemic. They aided in reducing provider burnout by maximizing staff time and energy and promoted preference information sharing during staff changes. PAL Cards were a useful tool when the COVID-19 pandemic placed new burdens on organizations, staff, and residents.  

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https://journals.healio.com/doi/pdf/10.3928/00989134-20210407-03

Funder(s)

This work was supported by Civil Monetary Penalty Fund grants from the Ohio Department of Medicaid and the Tennessee Department of Health.

Citation
Corpora, M., Kelley, M., Kasler, K., Heppner, A., VanHaitsma, K., & Abbott, K. M. (2021). “It’s Been a Whole New World”: Staff Perceptions of Implementing a Person-Centered Communication Intervention During the COVID-19 Pandemic. Journal of Gerontological Nursing, 47(5), 9–13. https://doi.org/10.3928/00989134-20210407-03

Team Members as Authors

Members of the the PELI Team who contributed to this publication.

Alexandra Heppner, BS

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Dennis Cheatham

Communication Director

Research Assistant and Project Manager, PELI-Can Project

Scripps Gerontology Center

Alexandra Heppner, BS

Kimberly VanHaitsma, Ph.D., FGSA

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Dennis Cheatham

Communication Director

Professor, Penn State Ross and Carol Nese College of Nursing
Director, Program for Person-Centered Living Systems of Care

Kimberly VanHaitsma, Ph.D., FGSA

Katherine Abbott, Ph.D, MGS

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Dennis Cheatham

Communication Director

Associate Professor, Department of Sociology & Gerontology

Scripps Gerontology Research Fellow

Katherine Abbott, Ph.D, MGS