two women discussing something

Great job completing the training.  We hope that by applying the skills discussed in this training, you will improve your daily life.  Each time we work toward the shared goal of better communication we can all provide better care to each other.

In closing, we would like to take you back to this quote.

“I have come to the frightening conclusion that I am the decisive element in my world.  It’s my attitude that creates the climate.  It’s my daily mood that makes the weather.  As a caregiver, I possess a tremendous power to make a person’s life miserable or joyous.  I can be a tool of torture or an instrument of inspiration.  I can humiliate or humor, hurt or heal.  In all situations, it is my response that decides whether a crisis will be escalated or de-escalated and a person humanized or dehumanized.”

Paraphrased from Haim Ginott, teacher and psychologist

Course Post-test

Now it is time to take a final opportunity to apply the knowledge we have learned.  Answer the questions that follow.  Upon completion of the assessment, you can access your certificate on the training portal.  A pop-up will appear upon clicking submit that will show your certificate.  Please print this document, or save it to your computer as a PDF, as a record of your program completion.

You do not have permission to view this form.

To provide feedback or ask questions about this course, contact Dr. Katherine Abbott at